About Us

History

The seventy plus year history of BCA has been built on its commitment to its clients and staff. BCA can look over its shoulder and see three generations of the same family ownership and management, but many changes over those years in strategies, policies, procedures, accomplishments, services, technologies and responsibilities.

During the 1950's, the majority of BCA's revenue was derived from traditional delinquent account collection services provided to a small but distinguished number of retail and health care clients. In the early 80's, as the health care industry began undergoing tremendous change, BCA understood the need for providing more than just traditional delinquent account collection services. It was at this time that the firm began developing a complete outsourcing program for the health care industry.

As a third generation business, we understand the importance of building long term partnerships with our clients. Combining industry leading technology and seventy plus years of experience, we give our customers the peace-of-mind security and infrastructure they expect from working with a large company coupled with the flexibility and personalized service of a boutique business model.

Industry Involvement

BCA is committed to the betterment of the credit and collections industry. Wanting to keep abreast of legal and regulatory developments, members of BCA's management are engaged in legislative and regulatory activities at the state, federal and international levels and have held leadership positions in a host of industry associations. BCA has been an active member of ACA International for more than 50 years.

With all of the challenges facing the accounts receivable management industry, it is imperative to maintain a seat at the table of the very places where those changes are being discussed, debated and ultimately enacted. Like its founding fathers, current BCA owners are heavily involved in ACA International, the Consumer Relations Consortium, and the Florida Collectors Association. We serve on numerous ACA International Boards, committees and are past Presidents, Directors and Committee Chairs of both the ACA and the Florida Collectors Association.

Members of BCA's team work proactively on industry-related legislative initiatives and stay on top of the latest government and industry regulations.

Corporate Goal

BCA's goal in the ever-changing economic environment is to employ innovative technology and highly skilled personnel to maximize the return on clients' accounts receivable investment, consistent with their philosophy, desired public relations image, and mission; developing mutually beneficial partnerships with other organizations.

Philosophy & Values

"Everything Matters" is our commitment to understanding our business partners' needs and acting accordingly. Equally important, "Everything Matters" speaks to our commitment to our "family" of staff members and the communities we serve.

Building on this foundation, we believe that:

Our dynamic compliance management system attuned to regulatory and legal developments helps us assure we meet our clients' needs.
To craft innovative and helpful solutions to our clients' challenges, we are committed to understanding our clients, as well as their business.
In order to provide outstanding customer service to our clients, we must remain flexible, available and constantly striving for excellence in all that we do.
In order to truly support our clients we must treat their customers as though they were our own.
It is our job to safeguard the sensitive information entrusted to our care to assure its integrity, availability and confidentiality.
Better service is delivered by a company that builds a positive team fostering a family spirit.
Everyone in our company can make a difference.
Our people are our most valuable asset.
Our pledge to treat patients with dignity and respect is vital to the success and integrity of our organization.
Our client's success is our success.
In terms of client service and happy productive people, everything matters.

Corporate Social Responsibility

Being a responsible business is integral to our success and corporate responsibility is embedded in our values and informs how we conduct business.

It has been our experience that people want to do things that matter and that companies that encourage staff members to participate in volunteerism and giving back create fulfilling environments to work in.

Throughout the year, BCA creates a multitude of opportunities for team members to join BCA in giving back to the community. By responding to the philanthropic interests of our staff, BCA is helping attract and retain quality employees.

Location

Home of BCA Financial Services

BCA has one office located in Miami Florida. The firm's cutting edge solutions combined with its advanced technology, diverse work force, and licensing practices allows the company to serve clients throughout the United States from its Miami office.

OUR OFFICES occupy 17,000 square feet in the beautiful Palmetto Bay complex. The 80-acre campus offers 24 hour security, on site dining facilities and a fitness center, which the BCA community has access to.